Before an Exchange Order is turned in for a Pass, you can ask for a refund with us (if it was purchased with us) within one year of the date of issue. Please note that there is a S$ 25 charge as handling fee and communication fee.
After an Exchange Order is turned in for a Pass, you can ask for a refund at any JR Pass exchange office if this is done before the starting date for the use of the Pass. 10% of the Yen Price of the Pass will be charged as a handling fee by JR.
No refund can be made for any reason on or after the stamped first date of travel.
No refund or extension of the validity period can be made in the event of train non-operation, delay, or the like.
Lost or stolen Exchange Order or Pass cannot be reissued under any circumstances.
In case that an Exchange Order is lost or stolen, “Report of the Lost Exchange Orders” is to be filled and sent immediately to us. If the Exchange Order is proved to be unused during six month after the date of issue, refund will be made from us.