| Station | Office | Sales | Exchange | Office Hours | |
|---|---|---|---|---|---|
| Shin-Aomori | Travel Service Center | Y | Y | All Days | 10:00-17:30 |
| Hachinohe | Travel Service Center | Y | Y | All Days | 10:00-17:30 |
| Akita | Travel Service Center | Y | Y | Weekdays | 10:30-18:00 |
| Weekends and Holidays | 10:30-17:00 | ||||
| Morioka | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Sendai Airport | JR Ticket Office (Sendai Airport Transit Co.,Ltd.) | N | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-18:00 | ||||
| Sendai | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Holidays | 10:00-18:00 | ||||
| Yamagata | Travel Service Center | Y | Y | Weekdays | 10:00-18:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Fukushima | Travel Service Center | Y | Y | Weekdays | 10:00-18:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Mito | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Niigata | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Nagano | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:30 | ||||
| Narita Airport Terminal 1 | JR EAST Travel Service Center | Y | Y | All Days | 8:15-19:00 |
| JR Ticket Office | Y | Y | All Days | 6:30-8:15 | |
| 19:00-21:45 | |||||
| Narita Airport Terminal 2·3 | JR EAST Travel Service Center | Y | Y | All Days | 8:15-20:00 |
| JR Ticket Office | Y | Y | All Days | 6:30-8:15 | |
| 20:00-21:45 | |||||
| Haneda Airport International Terminal | JR EAST Travel Service Center (Tokyo Monorail 2F Ticket Gate / Arrival Lobby) | Y | Y | All Days | 7:45-18:30 |
| Tokyo | JR EAST Travel Service Center (Marunouchi North Exit) | Y | Y | All Days | 7:30-20:30 |
| Shinagawa | Information Center (Central) | N | Y | All Days | 9:00-19:00 |
| Travel Service Center | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Ueno | Information Center (Central) | N | Y | All Days | 9:00-19:00 |
| Travel Service Center | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Shinjuku | JR EAST Travel Service Center (New South Exit) | Y | Y | All Days | 8:00-19:00 |
| Information Center (East) | N | Y | All Days | 9:00-19:00 | |
| Shibuya | Information Center (South) | N | Y | All Days | 10:00-18:30 |
| Travel Service Center | Y | N | Weekdays | 11:00-20:00 | |
| Weekends and Holidays | 11:00-18:00 | ||||
| Ikebukuro | Information Center (Central) | N | Y | All Days | 9:30-18:00 |
| Travel Service Center (West) | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Yokohama | Travel Service Center | Y | Y | Weekdays | 10:00-20:00 |
| Weekends and Holidays | 10:00-19:00 | ||||
Notes:
Some Travel Service Centers are closed during the end-of-year and New Year’s holiday season.
Some Information Centers are not able to do exchanges during the end-of-year and New Year’s holiday season.
Office hours are subject to change and offices are subject to close without notice.