JR East Pass Exchange Offices

Station Office Sales Exchange Office Hours
Shin-Aomori Travel Service Center Y Y All Days 10:00-17:30
Hachinohe Travel Service Center Y Y All Days 10:00-17:30
Akita Travel Service Center Y Y Weekdays 10:30-18:00
Weekends and Holidays 10:30-17:00
Morioka Travel Service Center Y Y Weekdays 10:00-19:00
Weekends and Holidays 10:00-17:00
Sendai Airport JR Ticket Office
(Sendai Airport Transit Co.,Ltd.)
N Y Weekdays 10:00-19:00
Weekends and Holidays 10:00-18:00
Sendai Travel Service Center Y Y Weekdays 10:00-19:00
Holidays 10:00-18:00
Yamagata Travel Service Center Y Y Weekdays 10:00-18:00
Weekends and Holidays 10:00-17:00
Fukushima Travel Service Center Y Y Weekdays 10:00-18:00
Weekends and Holidays 10:00-17:00
Mito Travel Service Center Y Y Weekdays 10:00-19:00
Weekends and Holidays 10:00-17:00
Niigata Travel Service Center Y Y Weekdays 10:00-19:00
Weekends and Holidays 10:00-17:00
Nagano Travel Service Center Y Y Weekdays 10:00-19:00
Weekends and Holidays 10:00-17:30
Narita Airport Terminal 1 JR EAST Travel Service Center Y Y All Days 8:15-19:00
JR Ticket Office Y Y All Days 6:30-8:15
19:00-21:45
Narita Airport Terminal 2·3 JR EAST Travel Service Center Y Y All Days 8:15-20:00
JR Ticket Office Y Y All Days 6:30-8:15
20:00-21:45
Haneda Airport
International Terminal
JR EAST Travel Service Center
(Tokyo Monorail 2F Ticket Gate / Arrival Lobby)
Y Y All Days 7:45-18:30
Tokyo JR EAST Travel Service Center (Marunouchi North Exit) Y Y All Days 7:30-20:30
Shinagawa Information Center (Central) N Y All Days 9:00-19:00
Travel Service Center Y N Weekdays 10:00-20:00
Weekends and Holidays 10:00-18:00
Ueno Information Center (Central) N Y All Days 9:00-19:00
Travel Service Center Y N Weekdays 10:00-20:00
Weekends and Holidays 10:00-18:00
Shinjuku JR EAST Travel Service Center (New South Exit) Y Y All Days 8:00-19:00
Information Center (East) N Y All Days 9:00-19:00
Shibuya Information Center (South) N Y All Days 10:00-18:30
Travel Service Center Y N Weekdays 11:00-20:00
Weekends and Holidays 11:00-18:00
Ikebukuro Information Center (Central) N Y All Days 9:30-18:00
Travel Service Center (West) Y N Weekdays 10:00-20:00
Weekends and Holidays 10:00-18:00
Yokohama Travel Service Center Y Y Weekdays 10:00-20:00
Weekends and Holidays 10:00-19:00

Notes:
Some Travel Service Centers are closed during the end-of-year and New Year’s holiday season.
Some Information Centers are not able to do exchanges during the end-of-year and New Year’s holiday season.
Office hours are subject to change and offices are subject to close without notice.